• Address: Fayetteville, NC 28302 (map)
• Date Posted: 11/03/09

Merry Maids Outrages Maid Service Consumers Nationwide.
Complaints such as the one below continue to be lodged against Merry Maids by consumers.
Merry Maids just ripped me off for 341.00. The owner misrepresents his company, leading you to believe that by hiring 2 girls for 2.5 hours it's like getting 1 girl for 5 hours. I said, I just want to make sure the baseboards and the tile floors get done. He said, We have a system, we work from the top down, cobwebs, ceiling fans, then dusting on down. An hour and 1/2 into the cleaning the girls said that they could not get done what I needed done in the time frame, they needed more time. So I bought another hour.
I am now up to 3.5 hours of cleaning and 2 girls which would mean by his calculation I would be getting 7 hours of cleaning. All they got done was the kitchen, 2 bathrooms and a powder room. It cost me 341.00. I wrote the check. Then I started walking around the house and realized the ceiling fans are full of dust, the cobwebs never got touched, my floors are sticky and not clean and the baseboards were never done.
I called the company to tell them that I was not happy. They told me earlier that they love to get calls and make their customers happy. I explained to the girl on the phone that I felt ripped off and also felt the owner misrepresents his services. Terry the owner later called me back and told me to stop cleaning and he and an inspector would be coming over. He was very cocky, condescending and was telling me that I must have misunderstood. I was now getting mad. Soon he and the inspector and one of the cleaning girls came over. You could tell she had been crying. I reminded him of what he had first said to me when we met. You said you work from the top down, right? I asked. He said, yes. I said Look up there, the cobwebs have not been touched and look at the ceiling fan. I showed him the floor in the power room that I cleaned with a wet finger. I showed him the dust on the mantle and he said yes there was dust. He then informed me that, I told you we couldn't get all that done in the time frame you signed up for. I told him I bought another hour and the basics where still not done. He started to humiliate the young cleaning girl. I said Its not her fault, it's yours for misrepresenting your company and what you could really do.
He then said he did not have to be insulted like this. I said I am not insulting you. You have just ripped me off for 341.00 for bad service.
Read more complaints at the links below: http://www.consumeraffairs.com/homeowners/merry_maids.html#ixzz0QLoxgpNj
http://www.measuredup.com/company/Merry-Maids-2284
http://www.complaints.com/2009/january/18/The_worst_customer_service_ever__Think_twice_befo_200347.htm
http://www.complaints.com/2007/may/22/Merry_Maids__Cleaning_Service_144997.htm

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